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Here at Love Wigs, we offer VAT exemption to customers who wear wigs for necessity reasons, and we make it super simple for you.
For customers who require wigs due to any medical reason, such as alopecia or hair loss, or as a result of chemotherapy treatment that causes hair loss, and is confirmed by a GP, are classed as necessity wearers. If any of these reasons apply to you, then you are entitled to receive the VAT off the cost of your wig at the time of purchase.
If you are unsure as to whether you are eligible for VAT exemption, please consult Notice 701/7 VAT reliefs for disabled people available at HMRC Helpline or contact the National Advice Service on 0300 123 1073 before signing the declaration within our checkout page.
VAT exemption applies to wigs only and does not apply to headwear, hairpieces or accessories.
We aim to deliver all orders within 7 Days of being placed but usually much quicker.
First Class Delivery / Free Delivery
Free delivery and 1st Class option will be sent via Royal Mail signed for service. If you are not in during the attempted delivery a card will be left.
Second Class Delivery
The 2nd Class delivery option will be sent via Royal Mail. This will not be a tracked or signed for service. It may extend the delivery time by one or two days.
Out of Stock Items
If any goods are currently not in stock you will be informed via email within 2 days of ordering. We will put these goods on backorder with our suppliers. We aim to deliver any goods on backorder within 7-14 days of the order being placed but usually much quicker.
If for any reason you are not happy with your goods we offer a no quibble refund policy provided that goods are returned to us in the original packaging with the descriptive tags attached, have not been brushed through, had any products applied and have not been exposed to smoke or food smells.
Any refunds will be actioned within 10 days of receipt provided the returns policy has been adhered to.